Customer Support & VA Services that scale your store
We can handle hundreds of emails daily — from tracking updates, refunds, and replacements to chargeback handling. Not sure how many emails you get? Contact us for a custom price and we’ll handle the rest6+ Years Experience | ⚡ 12–24h Avg Response | 💬 Chargeback Handling Included
Book Free Consultation
Unforgettable, Websites, Brands & Visuals for Bold Visionaries.
We’re not your typical design agency. Founded in 2014, we’re a collective of designers, developers, and strategists who believe great digital experiences should be beautiful, functional, and human-centered. From startups to global brands, we help ambitious businesses stand out.
72
Hour Prototype Guarantee
100+
Brands Transformed
10+
Years of Pixel-Perfect Craft
Our Services
Services We Offer
Everything your dropshipping support team needs — in one place.1.Core Support
- General customer queries
- For technical queries, we request supplier details
- Order status & tracking updates
- Refunds/returns as per your policy
3.Order Fulfillment
- Process via platform or supplier.
- Tracking uploads included at no charge.
2.Chargeback Handling
- Evidence packs (tracking, screenshots, timelines);
- Carrier/processor follow-ups
- We handle disputes professionally, but final decision is by processors.
4.Store VA Extras
- Product research, unique product copy, custom images.
Why Choose Us:
Experience, Speed & Expertise You Can Rely On.
- 6+ years experience with dropshipping stores
- Dropship-native support
- Chargeback handling expertise
- Fulfillment-friendly: free tracking uploads if files provided
- Manual platform uploads require notification
- SLA: 12–24h response time
- Timezone match depends on request nature and supplier confirmation
- Proven at scale with major dropshipping brands
Our Process
How We Simplify Your Workday
From onboarding to daily task management — our streamlined process ensures smooth communication, efficient execution, and measurable
1.Plug-in
We get access and prep tools.
- Share store access
- email credentials
- supplier contact
2.Setup
Assign dedicated VA within 24 – 48h.
- VA assigned within 24–48h after payment confirmation
3.Go Live
We manage support, you focus on growth
- We manage inbox
- contact via Slack/WhatsApp if needed
4.Optimize
Weekly performance report.
- Weekly report + complaints summary
Use cases
Built for fast-moving dropshipping
From onboarding to daily task management — our streamlined process ensures smooth communication, efficient execution, and measurable
New store launch
Policies, macros, and help-center setup in just days, get ready for customer interactions fast.
Scaling ads & volume
Maintain 12–24-hour responses even when your ad spend spikes and ticket volume grows.
Chargeback defense
We prepare evidence packs and handle disputes professionally. Final decision always with processors.
Supplier-dependent queries
Some questions rely on supplier confirmation, we manage expectations and follow SOPs cleanly.
Plans Designed to Help You Grow
Standard
$ 350 Monthly- 50–70 emails/day
- Handle customer queries
- Refund/replacement resolution
Growth
$ 550 Monthly- Up to 150 emails/day
- Includes chargeback handling
- Weekly report + issue insights
Standard
$ 850 Monthly- 200–250 emails/day
- Includes chargeback handling
- Priority handling with multiple VAs.
Our Crew
Meet the Leadership
Team
John Doe
CEO
John Doe
CEO
John Doe
CEOTrusted by Our Happy Clients
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
John DoeCEO
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
John DoeCEO
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
John DoeCEO
Frequently Asked Questions
Do you cover weekends?Typically no — weekends off ensure productivity. Double charge for weekend coverage.
Which tools do you use?WhatsApp/Slack, Shopify/Woo, Gorgias/Zendesk, Shopify Inbox, Meta/TikTok DMs, Email.
Do you handle chargebacks?Yes, included in Growth & Scaling.
What about order fulfillment?We process via platform/supplier; free tracking uploads if files provided; manual uploads require notice.
Can we start small?Yes — Standard plan or $9/hour.